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Refrigerated delivery to preserve product quality

Delivery Policy

A clear explanation of how delivery works for Fatat Al Reef orders.

Delivery depends on your location and order

Whether we can deliver, and on what timeline, depends on your delivery address and the products in your order. We review this for every order individually rather than promising the same terms to everyone.

Everything is confirmed over WhatsApp

Availability, expected delivery timing, and the delivery fee are all confirmed with you directly over WhatsApp before your order is finalized — the website does not calculate or promise any of these automatically.

Refrigerated products are handled with care

Products that require refrigeration are kept in cold-room storage and delivered using refrigerated transportation to preserve their quality.

What we need from you

Please provide a complete delivery address and a reachable Lebanese phone number when you order, so we can coordinate delivery details with you without delay.