Returns & Refunds
If something isn't right with your order, we want to hear from you. Here's how to reach us and what to expect.
Contact us promptly
If there's an issue with your order — a missing item, damage, or a quality concern — message us on WhatsApp as soon as you notice it.
Every case is reviewed individually
We look at the details of your order and the condition of the product to decide the best next step. We can't guarantee a specific outcome in advance — this depends on what actually happened with your order.
When you message us, please include:
- Your order reference
- A short explanation of the issue
- Photos of the product, if relevant