Frequently Asked Questions
Common questions about ordering, delivery, and our products. Still have a question? Message us on WhatsApp.
How do I place an order?
Add products to your cart, then use the checkout page or the quick WhatsApp order button. This opens WhatsApp with your order details already filled in — you send it to us to start the order.
What happens after I send my order on WhatsApp?
Our team reviews your message and replies to confirm product availability, the delivery fee, and the final total. Your order isn't confirmed until we reply — sending the WhatsApp message only starts the conversation.
How do I know if a product is available?
The shop and product pages show current stock status. Final availability is always confirmed with you over WhatsApp before your order is finalized.
How are delivery fees and the final total calculated?
The website doesn't calculate a delivery fee or final total automatically. Both depend on your location and order, and are confirmed with you directly over WhatsApp.
Can I pay online?
Not yet — online payment isn't currently available. Payment is arranged directly with our team when your order is confirmed.
Do I need an account to order?
No. Customer accounts aren't active yet, so there's no sign-in required and no order history to view online. You can browse and order freely without one.
What sizes are available?
Available sizes are shown on each product's page and can be selected before adding it to your cart.
How should I store the products?
Storage needs vary by product — check the specific instructions on each product's page. Products that need refrigeration are shipped using refrigerated transportation.
Do your products contain preservatives?
No — our mouneh is made without preservatives, the traditional way.
Is Fatat Al Reef licensed?
Yes, we're licensed by the Lebanese Ministry of Public Health.
Can I get vacuum packaging for travel?
Vacuum packaging for travel is available for eligible products — you'll see the option on the product page and in your cart. See our Travel Packaging page for details.
Do you handle wholesale orders?
Yes — for shops, resellers, events, and hospitality businesses. Visit our Wholesale page to send an inquiry.
I already placed an order — how do I ask about it?
Use our Track Order page to send us your order reference and phone number over WhatsApp, or message us directly with the details from your original order.